Navigating the Online Order Process with Xtraroom

Hey there, fellow online shopper! We all know that buying big-ticket items online can sometimes feel a bit daunting. You’re excited to get that new bed, but let’s be real: it can be nerve-wracking not being able to see, touch, or try it out before hitting that purchase button. Fear not! At Xtraroom, we’re here to make that experience as smooth as possible. Let’s walk through the order process together, so you know exactly what to expect.

The Online Shopping Experience

Shopping online is super convenient, but it comes with its own set of challenges. When it comes to something like a bed, you might worry about quality or whether it’ll really fit in your space. We totally get it! That’s why we’re committed to making you feel confident in your purchase every step of the way.

Got Questions? We’ve Got Answers!

On our website, we’ve got a comprehensive buying guide dedicated to Murphy beds. It covers all the basics, but if you have more questions, our customer service team is ready to help. You can reach out via live chat—if we’re offline, don’t worry! Your answer will be in the chat waiting for the next time you visit. Prefer email? Just drop us a line at info@xtraroom.com, and we’ll respond within 24 hours (usually quicker!).

Detailed Product Info

Each product page is packed with useful info! You’ll find everything from dimensions and construction details to special features and even product videos. Plus, check out the customer review reels for real-life insights. We want you to know exactly what you’re getting!

Completing Your Purchase

Once you’re ready to go and click that “buy” button, you’ll receive a confirmation email with all the details of your order. It’s like a little virtual hug confirming that you’ve made a great choice! But that’s not all—we’ll follow up to ensure you have enough space for your new bed and share the tracking number once it’s shipped.

Keeping You In the Loop

We believe in keeping our customers informed. Expect updates on where your shipment is and an estimated delivery date so you’re never left in the dark. Once your bed arrives at the final delivery warehouse, we’ll send you the carton information. This way, you’ll know exactly what to expect on delivery day!

Delivery Day: What to Expect

Now, let’s chat about the delivery process. Since a Murphy bed is a sizable piece of furniture, the shipping company will give you a call ahead of time to schedule a delivery appointment. It’s important that someone is home to receive the bed since a signature is required.

We offer Threshold Delivery, which means a two man delivery team will drop off the cartons at the first dry space in your home—usually your entryway or garage. Since these cartons can be quite heavy, you'll want to clear a spot for them to stay until you’re ready to assemble your bed.

When the delivery team arrives, it’s a good idea to check the cartons for any damage. If you notice anything amiss, please make sure to note it on the delivery sheet before signing.

We’ve Got Your Back

Most orders arrive without issue, however, if something does happen to your bed during transport, rest assured that we will jump on it quickly to make things right. Your satisfaction is our top priority!

Wrapping Up

Buying a Murphy bed online doesn’t have to be stressful! With our dedicated customer service team and clear communication, you can shop with peace of mind. So go ahead, find the bed of your dreams at Xtraroom. We can’t wait to help you make your space a little cozier!

Happy shopping!

 

Photo Credit : Photo by Bastian Riccardi on Unsplash