In a portrait/vertical wall bed, the bed attaches to the wall at the head of the bed. This means when opened, the bed extends into the room farther, and that it requires more height when closed. (An 8 foot ceiling should suffice). A horizontal/landscape bed attaches to the wall along one side, and therefore requires less height when closed and doesn’t extend into the room as far when opened.

Xtraroom Murphy beds attach to the wall. It is not necessary to attach them to the floor as well.

Yes! unlike other Murphy beds that only use 2 gas pistons, our beds use 4 pistons to provide more redundancy. If a piston ever fails, you’ll still be able to lift he bed. Moreover, our dual action pistons will stop when the bed is 30 degrees from being opened/closed. This means no falling or slamming beds.

All of our beds feature 4 pistons to help raise and lower the bed making the transition easy, smooth and very safe!

The beauty of our Murphy beds is that they can accommodate most mattresses up to 12 inches thick. However, we do not recommend the use of pillow top mattresses with our Murphy beds.

The engine and mattress frame are steel, for added strength and stability. The panels are made from a combination of engineered wood and veneers with solid wood moldings and accents. We never use melamine.

All of our beds are designed to hold 800 lbs.

No, unfortunately we do not. However if you contact our service team, we should be able to direct you to help if needed.

Not at the moment. We currently ship within the continental United States. However, we are looking to expand our shipping area soon so check back in with us.

All of our products are shipped with Threshold Delivery; Our delivery team will unload your products and carry them inside, placing them into the garage or front entry or the first dry interior area available.

The Delivery Team does not unpack, remove packing materials nor provide any assembly assistance. Also they can not climb any flights of stairs, outside of a couple of steps to the front door.

Our warehouse is located in Phoenix Arizona, and your bed will ship on the Friday following your order. Deliveries can take from 3-5 weeks depending on your location. You will receive a tracking link at the time of shipping with an estimated delivery.

Once your in-stock order has been completed, your products will leave our facility on the first following Friday. Once it leaves our dock, the delivery should take approximately 2-5 weeks.

Deliveries are normally made between the hours of 8 am and 6 pm. You will receive an email once your products leave our facility. The email will include shipment tracking information, including the expected delivery date. 24 to 48 hours prior to the delivery, our shipping partner will call you to schedule a 4 hour delivery window.

In order to provide you with the best service, all of our deliveries require a set appointment time.

30-Day Satisfaction Guarantee

We hope that you'll love your new furniture! However, if you aren’t fully satisfied with your product, don't worry, our 30-day return policy has you covered.

Your satisfaction with your purchase is important to us! If your product was damaged in transit, has missing parts, or if we accidentally sent the wrong item, we take full responsibility. If any of these things occur, please contact our customer service team within 7 days of receiving your product at I-Need-Parts.com, and we’ll be happy to take care of the issue free of charge.

Please note: our team will ask you to send us pictures of any damaged or defective parts, so we may help you more efficiently.

Returns

We want you to be pleased with your purchase. If you aren’t quite satisfied with your product, you have up to 30 days from the delivery date to initiate a return on all eligle products. 

Items eligible for return must be in their original condition and packaging.

Please go to our Return Policy page for full instructions on how to initiate a return.

Your Murphy bed has a 5 year warranty against manufacturing defects.

If your product was damaged in transit, has missing parts, or if we accidentally sent the wrong item, we take full responsibility. If any of these things occur, please contact our customer service team within 7 days of receiving your product at I-Need-Parts.com, and we’ll be happy to take care of the issue free of charge.

Please note: our team will ask you to send us pictures of any damaged or defective parts, so we may help you more efficiently.

There are many ways to reach out if you require assitance or more information.

By completeing the form on the Contact Us page.

By emailing us at info@xtraroom.com

If you need parts, you can go to the I-need-parts.com website and complete the order form.