90-Day Money Back Guarantee

Xtraroom has a 90-day money back guarantee. If, for any reason, you want to return your order, you can contact us at support@xtraroom.com. We will schedule the pick-up of your furniture and refund your money. 

The 90-day money back guarantee is good on any regular priced or sale item. Any Item purchased as a discontinued or clearance piece is not applicable.

After 90 days, all sales are final. However, if you want to return an item that has not been opened and is in the original packaging, you can contact us at support@xtraroom.com and we will arrange for it to be picked up for a small restocking fee.

 To complete your return, we require a receipt or proof of purchase.

 

One-Year Manufacturer’s Warranty

All Xtraroom products come with a one-year warranty, during which we will replace any part at no charge and ship it to you directly via UPS.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and if any restocking fees were charged.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@xtraroom.com.

 

Broken Items

If something arrives broken or breaks during use, contact us at support@xtraroom.com. We will replace any part and no charge and ship it to you directly via UPS.

 

Shipping

Xtraroom will arrange shipping for any product approved for return. If the return is outside of the 90-day money back guarantee period, the cost of return shipping will be deducted from your refund.